Automate the work around your TMS.

Billing packets, disputes, and settlement work your TMS can't finish. Charcoal follows your procedure and stops when a person needs to decide.

Show us your procedure See the work

Built for your side of the load.

A brokerage back office and a carrier billing desk each have their version of it: work the team knows by heart that still eats the day after the load delivers. That's the work Charcoal takes.

The invoice is ready. The packet isn't.

Every customer wants it their way: this one takes the signed POD and lumper receipt by email, that one wants it uploaded to their portal, and one rejection restarts the payment clock. Charcoal builds each packet to the customer's rules, submits it, and writes the reference number back to the TMS.

McLeod

Turvo

Coupa

Descartes Aljex

Billing · delivered loads

4187

Brightway Foods · emailed: invoice, signed POD, rate con

✓

4:32 PM

4179

Meridian Mfg · Coupa · rejected: missing lumper receipt · rebuilding

4:29 PM

4181

Halstead Retail · portal · accepted · ref 58201 written to TMS

✓

4:18 PM

4174

Brightway Foods · waiting on signed POD from carrier

3:51 PM

4168

Ohio Valley Paper · emailed: invoice, signed POD

✓

3:40 PM

Every exception is a scavenger hunt.

The audit flags a $250 detention line, and someone opens the inbox for the lumper receipt, the shipper's portal for in and out times, and the payment platform for the factor on file. Charcoal runs the chase and brings your team a decision, not a hunt.

TriumphPay

McLeod

Tai

Coupa

Approved carrier, unfinished setup.

Your vetting tool says yes, and the real work starts: the TMS profile, payment terms, the factor of record. Charcoal finishes the setup to your conventions and escalates anything that doesn't match, with the sign-off on file.

Highway

MyCarrierPackets

Truckstop RMIS

McLeod

You waited four hours. Prove it.

The ELD says your driver sat from 9:02 to 2:47. The customer says they never saw him. Charcoal pulls the timestamps, matches them to the rate con's detention terms, and files the dispute packet the way that customer requires, before the window closes.

Motive

McLeod

Trimble

The claim has a clock.

Acknowledge in 30 days. Resolve in 120. Concealed damage gives you five business days, and the tracker spreadsheet doesn't watch the calendar. Charcoal keeps every claim file complete, answers on time, and brings settlement decisions to your team.

McLeod

Trimble TruckMate

Motive

Routine work to Charcoal. Decisions to your team.

Show Charcoal one real load and it writes the playbook. You approve it, and every run stops where the playbook says stop.

carrier_invoice_exceptions · Run 87

✓

Matched the invoice to the rate con and the POD

2:11

✓

Found the lumper receipt in the billing inbox

2:12

✓

Checked the remit-to against the factor of record

2:13

Paused · waiting on your team

Invoice includes $250 in detention. The rate con requires in and out times, and none are attached.

Request times from carrier Short-pay $250

Update the invoice and schedule payment

Save the evidence to the load file

Across the systems you already use.

Your TMS, load boards, vetting tools, ELDs, and every customer portal with its own log-in. The tabs your team already has open.

If your team can sign in to it,
Charcoal can work in it.

You lose the money you can’t prove.

<50%

Carriers get paid on fewer than half of the detention invoices they file, in a year when detention cost trucking $11.5 billion. The time was real, but the proof was scattered.

ATRI detention study

$400K+

The average loss reported by brokers and 3PLs hit by freight fraud, per a 2024 TIA member survey. The paper trail around every load and carrier is the defense.

TIA State of Fraud survey