Single sign-on
People sign in through the identity provider your company already runs. Access follows your directory, so removing someone there removes them here.
Automate the work your business runs on.
Bring us a process your team runs today. We’ll show you how Charcoal can run it reliably, with the controls, approvals, and audit trail your organization needs.
SOC 2 Type 2 GDPR HIPAA
Thanks, we’ll be in touch.
Your request is with our team. We’ll reach out shortly to find a time and shape the walkthrough around your process.
Return to the homepageEnterprise-grade controls
Automation only earns critical work if you can see what it did and bound what it can do. Both are part of the product, not a plan you upgrade to.
Role-based permissions
Every request carries the permissions granted by the user’s role. A workflow can only reach the systems and records the person behind it is cleared for.
Audit trail on every run
Each run appends a durable event for what executed, what it decided, and who approved it. The history is queryable long after the run finishes.
Approval gates
Route any step to a person before it executes. The run pauses, waits for a decision, records who made it, and picks up exactly where it stopped.
Encrypted credentials
Connector secrets are envelope-encrypted under a managed key and bound to your organization, so a ciphertext is useless outside the tenant that owns it. No API route ever returns one.
Evidence at every step
Charcoal captures a screenshot at the moment it acts, so you can see the screen the workflow saw when it made a call, not a reconstruction after the fact.
White-glove from day one.
Every enterprise deployment gets a forward-deployed engineer from our team. They learn your process, build it, and stay with it after go-live.
Talk to our team-
We build it with you
Your engineer maps the process with the team that runs it today, then builds the first workflows.
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We handle access
Connector setup, credentials, and permissions, worked through directly with your IT and security teams.
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We stay after go-live
The same engineer trains the people who own the workflow and stays on as you add the next process.
Enterprise-ready security.
SOC 2 Type 2
Independently audited controls.
GDPR
Controls for regulated data.
HIPAA
Covered deployments with access and audit controls.
Frequently asked questions
What will I see in the demo?
We’ll walk through a workflow close enough to your own that it’s easy to follow. You’ll see how Charcoal reads instructions, works across systems, handles exceptions, and keeps people in control.
Can Charcoal work with our existing systems?
Yes. Charcoal works across the tools your team already uses: documents, portals, internal systems, and approval workflows.
How does implementation work?
A forward-deployed engineer works directly with your team. We start with the process you want automated, define its rules and exception paths, validate the workflow with the people who run it, and expand from there.
How do you approach security and compliance?
Security, access controls, and auditability are part of how a workflow gets built, not a layer added on top. Charcoal runs under SOC 2 Type 2 and GDPR controls, and supports HIPAA-covered deployments.
Who is Charcoal for?
Charcoal is built for operations teams with important, repeatable work that crosses systems and still requires judgment, approvals, or exception handling.