Turn SOPs into automations that actually run.
Point it at your SOPs. Charcoal uses AI to build self-healing workflows that read documents, navigate portals, update systems, and route exceptions. Deterministic and recorded, every time.
When a claim PDF arrives, pull the policy number, check the portal, and route any mismatch to a human reviewer.
Your most important work is the hardest to scale.
Too messy for a script, too critical for a black box. So it stays on people.
Automation is sold as the top path. Your operations are the bottom one.
Show Charcoal how it's done.
Screen-record the task once, or hand it the SOPs you already have.
It writes the workflow for you.
Fetches, cross-checks, drafts, and branches — all in plain English. No code.
Try it on real cases first.
A safe dry run that changes nothing — until you're sure.
Then turn it on.
It runs through your APIs, the browser, or the desktop — with a human on the calls that matter.
Operators become orchestrators.
Your best people stop being the machine.
One platform behind every back office.
The same engine — read the documents, drive the systems, apply your judgment, route the exceptions — running dozens of workflows on the tools your team already uses.
Built for enterprise trust.
